Evajoy Recall – FAQS
1. What products are being recalled?
In cooperation with the U.S. Consumer Product Safety Commission, Shenzhen Danya Tech Co., Ltd. d/b/a Evajoy is voluntarily recalling the below above-ground pool models 48 inches and taller that have compression straps that surround the outside of the pool legs, which a child may use as a foothold to gain access to the pool, posing a drowning risk. The below models are being recalled:
2. When were the recalled products sold?
The product included in this recall were sold in the U.S from March 2023 through June 2024.
3. How and where were the recalled products sold?
The recalled pools were sold online at Amazon.com.
4. How do I know if my pool is included in this recall?
If you have a Evajoy pool that is over 48 inches in height that contains compression straps, it is included in this recall. Model information and the Evajoy logo are printed on the liner on the outside of the pool. If you have any questions about whether your pool is included in the recall, please contact us toll-free at (888) 846-2988 from 9 a.m. to 5 p.m. PT Monday through Friday, email at support@evajoy.co or online at https://evajoy.co/pages/poolrecall.
5. I’ve determined my pool is a recalled model. What are my options?
We will send you a free repair kit for your above-ground pool. This repair kit consists of a rope that attaches to each of the vertical support poles at the ground level and wraps around the pool. The rope will maintain the structural integrity of the pool (a function previously served by the compression strap). This repair kit is designed to be easy to install.
6. Is my pool safe to continue using while I await the repair kit?
While you wait for your repair kit, ensure that children cannot access the pool unattended. Alternatively, consider draining the pool until the repair kit can be installed.Additionally, you should always take precautions set out in CPSC’s Pool Safely guidelines at www.PoolSafely.gov to ensure that children cannot access the pool without parental supervision. This includes removing pool ladders and any other objects near the pool, such as patio furniture. Also, ensure all required and recommended barriers are closed and locked.
7. How long will it take for my repair kit to arrive?
Repair kits will be shipped via FedEx, UPS or USPS. Typically, you can expect to receive your kit within 5–10 business days from the date of confirmation.
8. Can’t I just cut the strap to continue using the pool?
No. The strap maintains structural integrity and helps the legs of the pool remain upright. The strap should only be cut after the repair kit is installed.
9. How do I stay updated on this recall?
Please visit our website, https://evajoy.co/pages/poolrecall.